Escape of water
Incident and response
After reports of significant damage to a kitchen floor, a letting agent asked us to attend and identify the cause of the issue - we did this under no obligation and without a fee.
We identified that the issue was an escape of water originating from an enclosed soil stack which serviced the building. Wastewater had affected the entirety of the chipboard subfloor throughout, becoming rotten, with floor tiles de-bonding and kitchen units sinking. The policyholder appointed us to raise a claim on the buildings insurance policy and expedite the required reinstatement works.
Claim
Within 24 hours the leak had been isolated. We surveyed the damage in extensive fashion, ensuring that all hidden damage was revealed to protect to property owner from unexpected post-claim issues. Negotiations with the insurer’s loss adjust were extensive - their survey of the damage was lacking detail in hidden damage. We managed to gain a fully comprehensive, fair claim value from the negotiations.
Property reinstatement
From emergency response works to final finishings, we appointed and managed a host of skilled tradespeople to complete the repairs and obtain satisfaction sign off from the property owner.
Happy customers
I've worked with Micheal on many insurance repair jobs, everything's always well-organised and clear from the start, which makes our job on-site a lot smoother. Payments are fair and on time, and they’re always just a phone call away if anything crops up. I look forward to working with Paddl in the future.
James Coulman
Contractor
Paddl first contacted me for an emergency call-out after a major leak in a customer’s home. Since then, I've been regularly brought in on their insurance-related jobs, and it's been a great partnership. The team are very efficient and things get done.
Danny Green
Contractor
As a joiner, I’ve been involved in everything from replacing damaged floors to full internal reinstatements, there’s no faffing around, which means I can just get in and crack on with the work. Communication is spot on, and they’re good people to deal with.
Brad Blewitt
Contractor