We value our client feedback

If you wish to get in touch with us to tell us about your Paddl experience, please submit the form below.
We aim to process all queries as soon as possible. If your complaint is related to an activity that is regulated by the FCA, Paddl will handle your query in line with FCA guidelines.
If you wish to make a complaint and are unable to complete this form, please call us on01924 806784 or email complaints@getpaddl.co.ukwith information regarding your complaint information. Please include your preferred form of correspondence.
Alternatively, write to us at:
Paddl Group Ltd,
FAO: Complaints
1 The Crescent, Normanton, England, WF6 2QE
Should you remain dissatisfied with our final response, you have the right to escalate your complaint to the Financial Ombudsman Service, without cost. Further details are available at www.financial-ombudsman.org.uk

Happy customers

I've worked with Micheal on many insurance repair jobs, everything's always well-organised and clear from the start, which makes our job on-site a lot smoother. Payments are fair and on time, and they’re always just a phone call away if anything crops up. I look forward to working with Paddl in the future.

James Coulman

Contractor

Paddl first contacted me for an emergency call-out after a major leak in a customer’s home. Since then, I've been regularly brought in on their insurance-related jobs, and it's been a great partnership. The team are very efficient and things get done.

Danny Green

Contractor

As a joiner, I’ve been involved in everything from replacing damaged floors to full internal reinstatements, there’s no faffing around, which means I can just get in and crack on with the work. Communication is spot on, and they’re good people to deal with.

Brad Blewitt

Contractor

If you need emergency support for your property, get in touch with our team.