Dealing with your insurer can be a difficult experience
Paddl can do it for you! Your trusted end-to-end partner for reinstating your property. All the traditional expertise of a professional loss assessor alongside our dedicated contractor services, modernised by the Paddl App to bring a better experience to claims management.
Emergency incident response
The Paddl app allows you to report property damage by uploading photos and videos to receive emergency support from a network of approved local contractors.
Incident reporting
Using your Paddl app you or your tenant uploads photos and/or videos of the damage, letting us know what has occurred.
Emergency support
Emergency contractor support can be provided by our network of local approved contractors, be that a plumber, electrician or heating engineer.
Professional property assessment
A professional surveyor will inspect your property within 24 hours to assess the damage, provide a detailed report via the Paddl app, and can authorise immediate mitigation works with the costs being recovered through your insurance claim.
Surveys
A professional building surveyor attends your property to complete a survey within 24 hours*, identifying what reinstatement works are needed.
Reports
An inspection report is produced following our visit and made available via your Paddl app. This can be sent to tenants, agents and your insurer.
Mitigation
Our surveyors can instruct work to mitigate damage to your property such as the installation of drying equipment, with costs recovered through the claim.
Insurance claim initiation
By uploading your insurance policy to the Paddl app and authorising us to act on your behalf, our claims team will assess your cover and manage the entire claims process directly with your insurer for you.
Insurance documentation
You upload your insurance policies to the secure Paddl app, our claims team assesses your cover to ensure you receive what you're entitled to.
Authorisations
You authorise Paddl to handle your claim on your behalf through our client mandate.
Claims
Paddl will liaise with your insurer to raise the claim in the first instance, making them aware of the circumstances and damage at your property.
Insurance negotiations
Paddl manages the claim by expediting the on-site assessment with your insurer's loss adjuster, defining the scope of reinstatement works required, and negotiating with the insurer to ensure the entire claim is approved.
Insurers assessment
Paddl expedites your insurer, meeting their loss adjuster at your property to review the damage as soon as possible.
Scope of works
Paddl outlines the required reinstatement works necessary to return your property to its pre-loss condition.
Negotiations
Paddl negotiates with the insurer to ensure the claim as a whole and the required scope of reinstatement is approved.
Expert restoration
Once your claim is approved, Paddl provides a detailed scope of works via the app, then appoints and project manages an approved local contractor to ensure a timely, high-quality completion of all reinstatement works.
Confirmation of Scope
Once approved Paddl provides an itemised scope of works for your property, available through the Paddl app so you always have it to hand.
Contractor selection
Paddl appoints our approved local contractors to undertake the reinstatement works.
Project management
Paddl manages the reinstatement works to ensure timely, high quality completion of works.
Satisfaction guaranteed
Upon completion, photos and videos of the inspected works are uploaded to the Paddl app for your review, and you only sign the final completion note once you are fully satisfied with the job.
Inspection of works
Your satisfaction is our priority. If it works for you, we will conduct an on site inspection with you to review the completed repairs.
Photo and video upload
Photos and videos of the completed reinstatement works are uploaded to your Paddl app.
Completion note
Paddl issues you a completion note to sign off the work, until you are happy, you are protected.