Dealing with your insurer can be a difficult experience, Paddl can do it for you
Emergency incident response
Incident reporting
Using your Paddl app you or your tenant uploads photos and/or videos of the damage, letting us know what has occurred.
Emergency support
Emergency contractor support can be provided by our network of local approved contractors, be that a plumber, electrician or heating engineer.
Professional property assessment
Surveys
A professional building surveyor attends your property to complete a survey within 24 hours*, identifying what reinstatement works are needed.
Reports
An inspection report is produced following our visit and made available via your Paddl app. This can be sent to tenants, agents and your insurer.
Mitigation
Our surveyors can instruct work to mitigate damage to your property such as the installation of drying equipment, with costs recovered through the claim.
Insurance claim initiation
Insurance documentation
You upload your insurance policies to the secure Paddl app, our claims team assesses your cover to ensure you receive what you're entitled to.
Authorisations
You authorise Paddl to handle your claim on your behalf through our client mandate.
Claims
Paddl will liaise with your insurer to raise the claim in the first instance, making them aware of the circumstances and damage at your property.
Insurance negotiations
Insurers assessment
Paddl expedites your insurer, meeting their loss adjuster at your property to review the damage as soon as possible.
Scope of works
Paddl outlines the required reinstatement works necessary to return your property to its pre-loss condition.
Negotiations
Paddl negotiates with the insurer to ensure the claim as a whole and the required scope of reinstatement is approved.
Expert restoration
Confirmation of Scope
Once approved Paddl provides an itemised scope of works for your property, available through the Paddl app so you always have it to hand.
Contractor selection
Paddl appoints our approved local contractors to undertake the reinstatement works.
Project management
Paddl manages the reinstatement works to ensure timely, high quality completion of works.
Satisfaction guaranteed
Inspection of works
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla vel mattis risus.
Photo and video upload
Photos and videos of the completed reinstatement works are uploaded to your Paddl app.
Completion note
Paddl issues you a completion note to sign off the work, until you are happy, you are protected.
If you appoint Paddl to manage your property claim, Paddl will appoint authorised tradespeople to undertake your reinstatement works to the highest of standards. In this instance there is no fee.
If you wish to opt for a cash settlement a small percentage of the claim value will be agreed as part of Paddl's fee.
Frequently asked questions
Happy customers
I've worked with Micheal on many insurance repair jobs, everything's always well-organised and clear from the start, which makes our job on-site a lot smoother. Payments are fair and on time, and they’re always just a phone call away if anything crops up. I look forward to working with Paddl in the future.
James Coulman
Contractor
Paddl first contacted me for an emergency call-out after a major leak in a customer’s home. Since then, I've been regularly brought in on their insurance-related jobs, and it's been a great partnership. The team are very efficient and things get done.
Danny Green
Contractor
As a joiner, I’ve been involved in everything from replacing damaged floors to full internal reinstatements, there’s no faffing around, which means I can just get in and crack on with the work. Communication is spot on, and they’re good people to deal with.
Brad Blewitt
Contractor